Rent a Holiday Apartment in the Real Spain - Andalusia -a
stay for the real lover of Andalusia.
We are the secret jewel of Andalusia - in the
heart of the Land of Light.
Every city and tourist attraction for your
Andalusian adventure can be reached easily - you are missing out, if you
don't stay here!
(See our guest comments)!
Essential Information
The following information will
help you find out about all aspects of your Apartamentos Andalucia
Holiday from services within the Apartments to exchange rates.
Apartments
The vast majority of our
Apartments and houses are rustic furnished. The standard and style of each
Apartment will inevitably differ although we do endeavour to give an accurate
description of each Apartment with interior and exterior photographs. The
Apartments featured operate to Spanish standards, however the safety standards and
regulations southern Spain may not be of the same level that we enjoy in the
northern part of the EU.
Website
We make every effort to ensure
that the information and photography contained in this website is accurate.
Building work
Some building work and noise are
unavoidable in most Spanish villages, but La Joya is a relatively quiet village. It is the case that some resort areas
continue to expand and it can happen that construction work may begin in the
vicinity without our knowledge. We will always do our best to inform you of the
facts in advance but if this is not possible, please accept our apologies.
Passports
The information given here is a
guide only for EU citizens. Clients should check with the passport office if in
any doubt. Anyone who is not a EU citizen (this includes citizens of
British Overseas territories, citizens who hold there citizenship by virtue of a
connection with Gibraltar, British subjects who have a right of abode, and EU
and other nationals) should consult the embassy of the country of destination,
and the Home Office immigration department to check whether they require any
special documentation for the countries they are visiting or for return to their
home country. Passport reminder: only full ten-year passports are valid for travel
overseas and children now require their own passport. If you need to obtain a
new passport, this will normally take 2 weeks by post.
Personal health & safety
If you or any member of your
party is an expectant mother or suffers from any serious medical condition, you
must check with your doctor about the advisability of travelling abroad and
inform Apartamentos-Andalucia prior to booking. We reserve the right to refuse a
booking in these circumstances.
We take the safety of our
customers very seriously, unfortunately crimes against people and property are a
fact of life throughout the world and you have the same responsibility for your
personal safety as you do at home. We therefore advise all clients to be extra
vigilant and ensure that great care is taken with your property. In the event that
you should lose any items of value while on holiday through theft or otherwise,
you must report the facts immediately to the local police or other competent
authority and obtain a written report. If a report is not obtained it will be
difficult for you to pursue any claim through your holiday insurance.
Children’s safety
As we know children are
naturally curious, especially when on holiday where there are lots of areas and
things to be explored. Please ensure that children are not left unsupervised at
anytime during your holiday and to be extra careful with balconies, swimming
pools and jacuzzi etc.
Maid service
Maid service is available.
Please note that beach/pool towels are not supplied and these should be brought
with you. We kindly ask all guests not to use the towels supplied in the Apartments or
houses for
the beach or around the pool. If you require more information on a particular
property please call our reservations department.
Printing errors
Whilst we have endeavoured to
give accurate descriptions in our brochure and price list, printing errors can
occur and prices may alter due to circumstances beyond our control.
Disabled travellers
Apartamentos-Andalucia is not a
specialist provider of holidays for the disabled. It is therefore most important
that are reservations staff are informed of your special needs when enquiring
about a holiday. By informing us of this information we can ensure that each
individual is provided with the most suitable property for his or her needs.
Satellite/TV/Video
You can expect to receive at
least one free to air English language channel, subscription channels are not
available.
Occupying/vacating your property
In general, the majority of our
Apartments can be occupied from 16.00 hours onwards. In order to be prepared for
new arrivals, we must ask you to vacate the Apartment by 10.00 hours on the day
of your departure. We highly recommend that those visitors arriving at night
bring a torch.
Pools/patio & general maintenance
All of our properties are
maintained by staff that have access to the properties. The Patio has to be
maintained on a regular basis and it is simply not possible for this to be
carried out on ‘change over’ days. With regard to pool maintenance, the pool and
jacuzzi are normally checked and cleaned twice a week, normally carried out in the morning to avoid disruption to our clients. However neither pool nor
garden personnel have fixed hours, so it is not possible for us to advise you of
the exact date or time of their visit. We ask for your cooperation when our
staff visit, as it is imperative to keep the properties well maintained for our
clients' enjoyment throughout the year.
Cots/highchairs
If you require a cot, a
highchair or baby bath please request it at the time of booking in order that we can ensure
it is in the Apartment on your arrival. Cots are provided locally and will
differ to those you may use at home. Please note, that for hygiene reasons, they
are supplied without cot linen, which you should bring with you.
Heating
All of our Apartments are
equipped with central heating and have open fireplaces or wood burning stoves
for cold winter nights. The first bag of fire wood is free of charge. You
will be charged for subsequent bags of firewood.
Apartment services
Water, electric and gas
consumption is included within the apartment rental cost for short term
holidays. Long term rentals will have a small surcharge for the enormous
increase in energy costs. Unfortunately it is the case that the village can
suffer from water or electricity shortages and supplies can be cut off with no
notice for varying periods of time. We have installed a 2.000 litre water tank
to bridge a water cut. We ask for your patience and cooperation in such
instances, as you will appreciate these situations are out of our control.
Welcome packs
Basic food packs can be provided
for an additional charge if requested. Clients arriving out of hours, on Sundays
or Bank Holidays should consider ordering some extra food (please e-mail a
detailed list).
Kitchens
Kitchens include hob,
fridge/freezer, microwave oven with grill, basic cooking utensils, cutlery and
crockery. Irons and ironing boards are provided. A washing machine and drying
facilities are provided in a communal laundry. A hair dryer is placed in every
apartment or house.
Insects/animals
Mosquitoes, ants and other
insects are common in warmer climates, particularly in the country areas. Ant
powders are a good repellent, but it also helps if you keep crumbs to a minimum.
Mosquitoes can be kept at bay by a good repellent, which can be purchased before
you leave or in local chemists and supermarkets. Local dogs and cats sometimes
roam around unattended and may cause a disturbance. All these types of
aggravations, together with once a year late night noise, are unfortunately
unavoidable. We therefore ask for your patience and understanding should they
happen.
Travel documentation
On making a booking with us a
confirmation invoice will be sent out within 7 days.
Car hire
Generally cars are collected at
the airport on arrival and returned at the end of your holiday. All car rentals
are based on a 24-hour period from the time that you collect your car. Any late
return will be charged locally. Please carefully check that your rental period
coincides with your requirements and flight times. Please note that a charge may
also be incurred for late night collections depending on the car hire company’s
office hours.
For your own safety and
convenience we recommend you book a larger car rather than a smaller car for
your holiday to allow for luggage space, however roof-racks can be requested for
certain car types, which are paid for locally. Please note that if you are taking
surfing equipment, roof racks must be requested at the time of booking, as
surfboards cannot be carried within the car itself.
Please ensure that all clients
intending to drive abroad take a valid driving licence. Some car hire companies
may impose a charge locally for any additional drivers.
Baby seats can be fitted to the majority of hire
cars that we offer and must be requested at the time of your reservation (please
indicate the age of your child at this time), and are paid for locally.
All car categories are subject
to availability. In the event of a specific car type not being provided by the
car hire company an alternative vehicle of the same category or higher maybe
provided. If you specifically require a particular make/model of car this can be
requested at the time of booking but cannot be guaranteed.
Apartamentos Andalucia 
