Rent a Holiday Apartment in the Real Spain - Andalusia -a
stay for the real lover of Andalusia.
We are the secret jewel of Andalusia - in the
heart of the Land of Light.
Every city and tourist attraction for your
Andalusian adventure can be reached easily - you are missing out, if you
don't stay here!
(See our guest comments)!
We are sorry to bother you with this stuff, but also in the
best run business there are some rules and regulations we have to live with to
avoid complications later on.
Booking Terms & Conditions
Your contract is with
Apartamentos-Andalucia
Your
holiday contract:
When
you make a booking we guarantee that we have the authority to accept and do
accept on behalf of your party the terms of these booking conditions. Your
contract with Apartamentos-Andalucia is made once one of the following steps has
been completed:
1.) A confirmation invoice has been issued to you.
2.) When a booking is made within 10 weeks, direct by telephone and paid by
debit/credit card and we give you verbal confirmation.
3.) Where we have to specifically request other services in order to confirm
your booking.
Your contract with us will be governed by Spanish Law and is subject to the
jurisdiction of the Spanish Courts at all times.
Paying
for your holiday
On making your
booking a deposit of 200.00 must be paid (150 breakage deposit, refundable on
your departure, and 50 rental deposit) . The balance of your holiday must be
paid on your arrival. Payment may be made by cash, cheque (provided there is
time to clear the cheque), or any major credit/debit card acceptable to us. When
paying by credit card, any fees levied on Apartamentos-Andalucia by the credit
card companies, will be charged to the client.
If you
change your booking
If, after our
confirmation invoice has been issued, you wish to change your travel
arrangements in any way, for example your chosen departure date or
accommodation, we will do our utmost to make these changes, but it may not
always be possible. Any request for changes to be made must be in writing from
the person who made the booking.
If you
cancel your holiday
Should you wish to
cancel your booking, written notification must be received from the lead name on
our confirmation invoice as soon as possible. The following charges will apply
from the date on which written notification is received by
Apartamentos-Andalucia to compensate Apartamentos-Andalucia for its estimated
losses and expenses.
More than 10 weeks prior to departure - deposit
70 - 43 days prior
to departure 30% of the cost of your holiday
42 - 29 days prior to departure 50% of the cost of your holiday
28 - 22 days prior to departure 70% of the cost of your holiday
21 - 15 days prior to departure 90% of the cost of your holiday
14 - 0 days prior to departure 100% of the cost of your holiday
Note: If the reason for your cancellation is covered under the terms of your
insurance policy, you may be able to reclaim these charges.
If we
change or cancel your holiday
It is unlikely that
we will have to make any changes to your travel arrangements, however we do
start planning arrangements many months in advance. Occasionally, we may have to
make changes and correct errors in the brochure and other details both before
and after bookings have been confirmed. In the event of minor alterations, we
will do our best to notify you before you travel. If a significant change or
cancellation has to be made to your holiday arrangements we will notify you as
soon as possible. You may then: a) accept the changed arrangements; b) take an
alternative holiday subject to availability. If the alternative is of a lower
price than that originally booked the difference (if already paid by you) will
be refunded. If the alternative is more expensive you will have to pay the
difference; or c) cancel your booking completely, in which case we will refund
you all monies paid by you. In addition Apartamentos-Andalucia will pay
compensation as follows:
More than 56 days prior to departure 0 per adult
56 - 43 days prior to departure 10 per adult
42 - 29 days prior to departure 20 per adult
28 - 15 days prior to departure 30 per adult
14 - 0 days prior to departure 40 per adult
Note: if the substituted holiday is of a lower price than the one originally
booked, we will also refund the price difference. If the substitute holiday is
of a higher price we will deduct the price difference from the compensation
payable.
Significant changes include: change of accommodation to that of a lower
category.
IMPORTANT NOTE:
Compensation arrangements do not apply to circumstances beyond our control. We
can cancel your holiday in the following circumstances: war, threat of war,
riots, civil strikes or terrorist activity, industrial disputes, natural or
nuclear disasters, fire, airport closures, bad weather conditions and similar
events beyond our control.
Your
accommodation
This is reserved
exclusively for the people named on the confirmation/invoice and no other
persons are permitted to stay at the accommodation unless this has been agreed
with us in writing and appropriate payments made (if applicable). Should you or
any member of your party be responsible for any breakages, loss or damage of any
item of the property or additional cleaning has been necessary, a charge will be
made locally or an invoice will be sent to you on your return to your home land.
This will be deducted from your deposit where applicable. At all times during
your holiday, you are expected to have consideration for your fellow
holidaymakers and other third parties. If, in the opinion of ourselves you are,
or appear to be behaving in such a way as to cause, danger, distress or damage
to the property, we may terminate your holiday arrangements. In this event we
will have no further liability to you and will not be responsible for any
expenses you incur, any refund or any compensation. In addition you will be
responsible for any additional expenses we may incur as a result of your
behavior.
Special Requests
If you have a
special request that does not form part of the arrangements described in our
brochure please inform us in writing. We will do our best to comply but cannot
guarantee to do so and it will not form part of our contracted obligations. We
regret that we are unable to advise prior to departure if special requests
cannot be met. Requests for wheelchair assistance should be made at the time of
booking. Special requests made after your booking date must be confirmed in
writing within seven days of the request. We will make every effort to
accommodate your request. However we cannot guarantee that special requests will
be provided.
Holiday
insurance
Adequate insurance
is essential, please ask your travel agent or insurance company.
Our
liability to you
We accept
responsibility for ensuring that the holiday arrangements, which you book with
us, are supplied as described in our brochure. If any part of your holiday
arrangements are not provided as promised, we will pay you appropriate
compensation if this has affected the enjoyment of your holiday. We accept
responsibility for the acts and/or omissions of our employees except where they
lead to death, injury or illness. Our liability in all cases shall be limited to
a maximum of twice the costs of your holiday travel arrangements.
We accept responsibility for death, injury or illness caused by the negligent
acts and/or omissions of our employees whilst acting within the scope of, or in
the course of their employment in the provision of your holiday arrangements. We
will accordingly pay to you such damages as might have been awarded in such
circumstances under Spanish Law.
However we will not
accept responsibility for any of the following circumstances:
a) if you or any member of your party is at fault,
b) if the fault is of someone else not connected with providing the services
which make up the holiday which we have confirmed to you,
c) any unusual or unexpected circumstances beyond our control which we could
not have avoided even if we had used all possible care,
d) any event which we could not help or prevent.
Personal
injury unconnected with your booked holiday arrangements
In the event you, or
any member of your party suffer death, illness or injury whilst overseas arising
from an activity which does not form part of your booked holiday arrangements
with Apartamentos-Andalucia, we will offer guidance, advice and assistance.
Where legal action is contemplated and you want our assistance, you must obtain
our written consent prior to commencement of proceedings and within 90 days of
the incident. Our consent will be given subject to you undertaking to assign any
costs, benefits received under any relevant insurance policy, to ourselves. We
limit the cost of our assistance to you or any member of your party to 5000.
All baggage and personal possessions remain at all times and in all
circumstances at your own risk.
If you
have a complaint
If you have cause
for complaint whilst on holiday, this must be brought to the attention of
Apartamentos-Andalucias representative immediately so that action can be taken
to rectify the problem. Should the representative be unable to resolve the
matter in resort, details of the complaint must be notified to
Apartamentos-Andalucia in writing within 28 days of the end of your holiday.
Except in cases of personal injury, we will not consider any claims received
outside this period.
12. Complaint arbitration
scheme
It is unlikely that
you will have a complaint that cannot be settled amicably between us. However
disputes to do with this contract which cannot be settled, may (if you wish) be
referred to Arbitration. The scheme provides for a simple and inexpensive
method of Arbitration on documents alone with restricted liability on you in
respect of costs. The scheme does not apply for claims any amount greater than
1,500 per person or 7,500 per booking form. It also does not apply to claims,
which relate to physical injury or illness. If you choose to proceed to
Arbitration under this scheme, you must send a written notice of your decision
to the arbitrator within 9 months after your scheduled date of return.
13. Passports, visas and
health certificates etc
Various requirements
as to documentation differ from country to country and from time to time. You
are advised to make your own enquiries and to be responsible for ensuring that
you have all the correct documentation for your chosen country or resort. Double
check that your passport is in order!
Data
Protection Policy
We take full
responsibility for ensuring that proper security measures are in place to
protect your information. The information may also be provided to security or
credit checking companies, public authorities such as customs/immigration if
required by them, or as required by law.
We will not pass any
information on to any person not responsible for part of your holiday
arrangements. This applies to any sensitive information that you give to us such
as details of disabilities, or dietary/religious requirements.
Your data controller
is: Webmaster at the Apartamentos-Andalucia.
Apartamentos Andalucia 
